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The Best Sellers Are Detectives
Understanding your prospect's patterns and signals and using them to close more deals.
What’s up, it’s Zayd.
I’ve talked to a lot of salespeople in my life. But the best SDRs I’ve met all have one very specific skill and it’s one you can only really perfect by watching a lot of movies. That sounds counterintuitive—read the books, take the classes, listen to the podcasts, blah, blah, blah—but it’s true and it’s the one feature that’s missing in a lot of the best lead generation software out there.
I call it the Sherlock Holmes effect—the art of being the most charming detective.
But how do you teach technology charm?
And how do you charmingly search for clues when you don’t even know what case you’re solving? And should we really be getting our advice from…Guy Ritchie?
In today’s newsletter, I’m breaking down some of the core principles that the best SDRs are using to win when it comes to prospect investigation and leveraging website intent so that you can do it at scale. I’ll also flag some of the key updates that you can expect to see in Valley’s V3 which launches next week.
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Zayd’s Picks
My favorite finds of the week.
1. Observe patterns, don't just collect data
Everyone has their comfort actor and RDJ is mine (I’m a big Iron Man guy) so when I couldn’t sleep this weekend, I decided to rewatch Sherlock Holmes. This time I started to clock some of the nuances that I hadn’t the first time I watched — His whole thing is turning tiny clues into major revelations. I was watching this guy and thinking, “I would have hired him as a sales rep.”
Holmes can look at a person's watch and tell you their entire life story, not just “he was wearing a watch” or even “he was wearing a very expensive watch.”
Valley can look at someone's website behavior and predict their whole buying journey. Different century, same skills. Both are done by, not just seeing, but really observing your target.
Sherlock always tells Watson, "You see, but you do not observe." The same goes for website data. The key is taking the information that you’re given and analyzing it to best predict your prospects' pain points, intentions, questions, hang-ups, and ultimately their next move.
Great, you’ve clocked the pattern, and patterns repeat themselves so you’re all good to go, right? Wrong.
Sure, finding the patterns can be the widest net you cast, but in a world of “never let them know your next move,” you have to be able to dig a level deeper and catch variations from the classic “I have a problem, I’m interested in the way you solve it, I want your help in solving my problem” mold.
Here are examples of signals that would be missed by routine pattern detection because they seem too disparate, and what they actually mean:
Signal 1: Prospect views your enterprise pricing page
Signal 2: Their LinkedIn shows recent promotion to VP
Signal 3: Company just raised Series B funding
Deduction: They're looking to make a big move with their new budget authority
OR
Signal 1: Multiple visits to your API documentation
Signal 2: Engaging with "migration guide" content
Signal 3: Their company's job board shows developer openings
Signal 4: Their competitor just announced a price increase
Deduction: They're evaluating switching costs from a competitor
3. Let AI be your magnifying glass
You’ve filtered for patterns and picked up on some more niche buyer signals, this is where the charm comes in. Why being able to read people and intuit their needs and next moves is important. Your job is translating those social skills and that deductive prowess into the digital world. Holmes famously said, "From a drop of water, a logician could infer the possibility of an Atlantic or a Niagara."
For example:
If—Someone visits your pricing page, then immediately checks out your case studies.
Then—They're not just "browsing." They're “following the trail” and building a business case.
If—Someone spending 15 minutes on your technical documentation.
Then—They're doing due diligence. They’re interested and are taking the next step.
If—Someone keeps returning to your site and opening specific pages in new tabs
Then—You’ve got multiple footprints at the scene. They’re literally telling you what they are interested in or having trouble understanding.
They are handing you the evidence on a silver platter and saying “Here. This is the best way to read my mind and sell me on your product.”
A look under the hood:
With Valley’s V3, we’re trying to mimic this “charming detective” persona to really target the prospects that are most likely to convert and then get to know them well enough to know exactly what to say to make sure they do.
We Gather the Evidence
Track every page visit
Monitor time spent on each section
Record download patterns
Note referral sources
Connect the Dots
Social media engagement
Email interactions
Website behavior
Content consumption
Make Deductions
Infer buying stage
Understand pain points
Predict decision timeline
Budget Range
Act on Intent Signals
Create a profile
Trigger a timely, personalized outreach message
Suggest the next best actions
The action is the final step—
4. Time your intervention perfectly
You now know your prospect’s habits, company size, industry, recent funding, tech stack, pain points, interests, and more. The last step is letting your model connect these dots automatically, understand the story that they tell, and then trigger the right action at the right time.
How I Can Help
Let me book sales calls for you while you shop for Deerstalker hats. Seriously.
I built Valley to be your automated SDR and empower AEs. Get started today and watch your calendar fill up with qualified leads.
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